Make sure to also check your spam / junk folder! If you still can’t find it, log in to your client area and in ‘Order history and details’ you will find the tracking number. If the name of the carrier is not indicated, send us an email and we will send you all the details […]
I haven’t received an email with my tracking number. Where can i find it? Read More »
The postman will leave a note and your parcel it will be left at your nearest post office. You will have 1 week to pick it up. After 1 week the package will be returned to us.
What happens if i’m not at home for the delivery? Read More »
You must contact us as soon as possible at support(at)arosum.com so that our logistician can make the change. Unfortunately, if your order has already been taken by the shipper and you have received the tracking number we can no longer make changes.
I made a mistake on the delivery address. How can i change it? Read More »
Orders are usually shipped within 24 hours after the payment has been received. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.
What’s the order fulfillment time? Read More »
We ship to almost all countries in America, Europe, Oceania also Asia. Check our website for specific countries or get in touch with our customer service for your particular country.
Do you ship to my country? Read More »
